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The airline has a newly formed Robotic Process Automation (RPA) team and are keen to move away from the traditional waterfall approach to Agile and Scrum delivery. With the existing waterfall delivery method, creating successful automations was taking too long, spending up to six months for minor solutions and are highly dependent on individuals where work would stop when the staff member is on leave or out of the office. The goal is to enable the RPA team to deliver rapid value and build confidence in the ability of the RPA team to deliver successful and reliable automations to the organisation. Assurity Consulting was engaged to help with the capability uplift of the RPA team and accelerate the move towards an Agile and Scrum approach to delivery.
As the RPA team comprised of members with differing experience levels on Agile and Scrum, and little experience with automation, Assurity worked with this airline over a period of two months on:
The RPA team is now regarded as a trusted partner to the business and is confident in its ability to deliver by leveraging new-found skills in Agile and DevOps. Key outcomes achieved include: