About the webinar

Assurity Consulting and Automation Anywhere, in partnership with Customer Contact Network New Zealand (CCNNZ), are pleased to invite you to join us on an exclusive webinar on Thursday 25 June 2.00-3.00pm NZST to hear how you can drive higher productivity and efficiency in your contact centre environment with Intelligent Process Automation solutions.

Julie Valencia, Chairperson of CCNNZ, will be facilitating the webinar and joined by Alex Koshy, Automation Anywhere and Gary Hewlett, Assurity Consulting.

Agenda

2.00-2.10pm Welcome and introduction of speakers

2.10-2.40pm Improve efficiency, productivity and customer experience with Intelligent Process Automation (presentation and demo)

2.40-3.00pm Q&A (panelists Julie, Alex and Gary)

Panelist

Julie Valencia, Chairperson, Customer Contact Network New Zealand (CCNNZ). National Customer Delivery Manager, Service for Tower Insurance

Julie's expertise is in people management and customer service. In previous roles at Philippine Airlines and Globe Telecom, Inc., Julie headed the department handling customer complaints and claims. She also has Sales and Marketing experience, having been an Area Head for Metro Manila Business Centres during her stint in Globe Telecom. Before moving to New Zealand, Julie spent her time consulting and training to share her knowledge and skills. Her specialties include People Management, Customer Service, Claims Handling and Negotiation, Training and Development.

Julie has been a CCNNZ committee member for six years and the CCNNZ Chair for a year, leading the committee members to develop strategies, organise and run different events, as well as helping manage the website.

Speaker

Alex Koshy, Senior Director Programme Lead, Asia, Automation Anywhere

Alex’s career spans over 15+ years across South East Asia, India and Korea, specifically in the technology environment across banking and finance, public sector, telecommunications and BPO industries in various leadership capacities supporting organisations on their business transformation journeys. 

Alex is also passionate about understanding organisational strategies of brands focused on delivering exceptional customer experience and implementing best practices for maximum value realisation.

Speaker

Gary Hewlett, Business Manager, Intelligent Process Automation, Assurity Consulting

Gary runs Assurity's Intelligent Automation practice, including having overall responsibility for our Centre of Excellence. He was previously APAC Channel Manager for NDL Software, a UK-based provider of RPA solutions.

He has led the development of Assurity's unique Process Automation Delivery Framework, an RPA implementation model that places the business case for automation at the front and centre of all engagements.

This complimentary webinar will give you the opportunity to understand:

  • How Robotic Process Automation and Intelligent Automation can transform your contact centre capabilities and help streamline the increasing and unpredictable inbound communication without the need to increase headcount
  • How to boost performance cost-effectively – improving average call handle time, first call resolution and other outcomes
  • How to deliver a better experience for corporate customers, their customers and your employees – automating manual tasks to accelerate and enhance customer support
  • How to grow your business – attracting new corporate customers and retaining customers with high-quality support and expanded services

Register for this exclusive complimentary webinar

About Assurity

Assurity is a 100% NZ-owned business and is a leading New Zealand digital services company, providing a broad range of professional services to lead and deliver Testing, DevOps, Design Thinking, Intelligent Process Automation, Agile, User Research and Education capabilities.

Formed in 2005 to ‘improve the delivery of software’, Assurity quickly became the leading software quality and testing consultancy firm in New Zealand. Understanding that to truly deliver quality solutions required changes to the complete design to delivery lifecycle, we became the New Zealand pioneers for Agile software methods and DevOps practices. This philosophy of consistently seeking to improve how software and technology is delivered in New Zealand has seen us grow our presence nationwide, employing more than 280 staff across three offices in Auckland, Wellington and Christchurch. Together we have successfully completed more than 1600 projects for 300+ clients in New Zealand.

Today, we partner with the country’s largest organisations and government agencies collaborating with them and guiding them on their digital transformation journeys, delivering proven capabilities to enable them to innovate and implementing new ways of working and empowering their workforce.