At the end of this course, attendees will understand:
Our online courses have been designed to offer a rich and engaging learning experience.
If you’re not 100% satisfied with the online format, you have the option to join the next available in-person class at no extra cost.
This course can be run privately at your organisation allowing us to tailor the training to your needs and create a more rewarding team experience.
Contact our Education Team for details.
Our courses are developed and taught only by people who are in practice at Assurity. Every single day of the week…except when they’re in the classroom teaching you!
Principal Innovation Consultant
Akshay is fascinated by how things work and perpetually curious about designing better experiences for people. Naturally gifted in maths, physics and science, Akshay’s career began studying medical electronics engineering in India before completing a masters in engineering management at The University of Auckland.
With extensive global experience in the technology and software industries, Akshay is not content with the boundaries of traditional engineering disciplines. His curiosity has led him to focus on user experience and understand the impact of design on people’s lives. This has included extensive study in behavioural psychology and the nature of human decision making to drive the development of our customer-centric service offering.
Akshay has worked across various industries and organisations in New Zealand and likes to combine left and right brain perceptual thinking to form a unique bridge between customer insight and technology delivery.
Akshay can help you rapidly find clarity from ambiguity and is comfortable working at both speed and scale.
Client Solution Manager
As an established senior leader with a proven track record, I bring a sense of purpose and infectious energy, rallying all parts of the organisation around designing and delivering exceptional customer experiences.
With over twenty years of experience in design, innovation & digital delivery, I have a deep understanding of agile and human-centred design methodologies with a curious, growth mindset. I use experience data and operational data to inform decision making that supports the organisation’s vision, values and strategic goals. Working on the client-side in senior roles I have first-hand experience developing and implementing strategies and as a consultant, I have worked with C-Suite and senior stakeholders in complex environments to create value for both customers and the organisation. I'm also experienced in stakeholder engagement, and as a qualified facilitator, coach and change management practitioner, I'm able to draw the best out of people and teams.
Specialist experience in consultancy, transport, ways of working, education, finance, product design, retail & wholesale.
Sky TV partnered with Assurity Consulting to reimagine and redesign sky.co.nz with a focus on the end customer to usher in a new dawn for the brand.
Read case studyThe class will move online and be run over four half days.
Most courses have 6 to 15 people.
We believe that our clients’ future depends on better meeting their customers’ needs. At Assurity, we use our skills and extensive experience to help our clients develop their business and make their future in a fast-changing digital world.
We partner with the country’s largest organisations and government agencies, collaborating with them and guiding them on their digital transformation journeys, delivering proven capabilities to innovate, deliver complex projects with quality and speed, and improve their operations’ efficiency and effectiveness.
We take a human-centred approach to everything we do and co-design the right outcomes with our clients. We achieve this by forming unique solutions teams from our analysis, testing, DevOps, design thinking, intelligent process automation, agile, customer experience and education service lines.
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