This course is geared towards a broad audience of IT professionals who are responsible for system availability and customer satisfaction. It will prepare your teams for effective crisis response, helping you to kickstart a response that is both efficient and effective.
The course is not certified but will help you implement a structured approach to prioritisation and problem-solving that can minimise the impact to users and ensure the right problems are addressed first in the midst of a crisis.
Our online courses have been designed to offer a rich and engaging learning experience.
If you’re not 100% satisfied with the online format, you have the option to join the next available in-person class at no extra cost.
This course can be run privately at your organisation allowing us to tailor the training to your needs and create a more rewarding team experience.
Contact our Education Team for details.
Our courses are developed and taught only by people who are in practice at Assurity. Every single day of the week…except when they’re in the classroom teaching you!
Client Solution Manager
Client Solution Manager
Amanda leads the Assurity Business Optimisation Practice in the Canterbury Region and is part of the nationwide team that designs and develops our go-to-market services.
She has more than three decades of experience in Business Analysis and has worked with global clients from a broad range of industries. Amanda’s vast Business Analysis knowledge puts her in high regard with clients and the team she leads. Her ability to add value and offer solutions makes her a highly sought-after asset for any project.
Amanda is also an accomplished trainer in Lean Business Analysis and is an IIBA Certified Business Analysis Professional.
Kay is a trusted advisor to clients, helping them define their digital transformation strategy and the cultural changes needed to achieve it.
After assessing a client’s current capabilities, Kay is well versed in create a roadmap to outline the processes, practices, tools, and education needed to enable continuous improvement.
An expert in Business Agility, Agile, Cloud Adoption and DevOps, Kay makes it easy for clients to understand how adopting these approaches can benefit their organisation.
She’s also an accomplished trainer in Facilitation, Agile Project and Delivery Management, Agile Coaching, Foundations of DevOps, and is passionate about helping students see tangible results.
We believe that our clients’ future depends on better meeting their customers’ needs. At Assurity, we use our skills and extensive experience to help our clients develop their business and make their future in a fast-changing digital world.
We partner with the country’s largest organisations and government agencies, collaborating with them and guiding them on their digital transformation journeys, delivering proven capabilities to innovate, deliver complex projects with quality and speed, and improve their operations’ efficiency and effectiveness.
We take a human-centred approach to everything we do and co-design the right outcomes with our clients. We achieve this by forming unique solutions teams from our analysis, testing, DevOps, design thinking, intelligent process automation, agile, customer experience and education service lines.