Production Support for Agile Teams

Prepare your teams for effective crisis response so they can kickstart a response that is both efficient and effective.


Assurity Certificate


Online: 2 half-days
In-person: 1-day


Contact our Education Team for details.

Course overview

The course will prepare you and your teams for effective crisis response, provide them with a variety of on-call support structures to select from and help you identify what automation investments will help you stay ahead of the curve.

Who is this for?

This course is geared towards a broad audience of technical and non-technical professionals who are eager to deliver software enhancements in a way that balances the demands for new features with a user’s expectations of stability. Attendees will be introduced to Site Reliability Engineering ideas which extend many DevOps concepts and applies them to production system management.

What’s covered?

  • A range of approaches that will help teams support their systems after their release into live operation
  • Effective crisis response
  • How to balance your customer’s immediate needs with your long-term development roadmap
  • How the incident management process can be defined, irrespective of the specifics

Learning outcomes

  • The background, history and principles of SRE
  • Service Level Objectives
  • Establishing an ethical, on-call approach
  • Incident management
  • Metrics and alerting requirements

Is it Certified?

On completion of the course, you’ll receive an Assurity certificate which confirms your attendance.


  • There are no prerequisites for this course.

Find out more

“Excellent course, well-delivered by an extremely knowledgeable trainer.”

Course Attendee

Course Schedule

Contact our Education Team for a consultation.

Online learning guarantee

Our online courses have been designed to offer a rich and engaging learning experience.

If you’re not 100% satisfied with the online format, you have the option to join the next available in-person class at no extra cost.

Private classes

This course can be run privately at your organisation allowing us to tailor the training to your needs and create a more rewarding team experience.

Contact our Education Team for details.

Experts in business and training

Our courses are developed and taught only by people who are in practice at Assurity. Every single day of the week…except when they’re in the classroom teaching you!

Amanda Cuthbertson

Client Solution Manager

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Kay Johnson

Principal Consultant

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Amanda Cuthbertson

Client Solution Manager

Amanda leads the Assurity Business Optimisation Practice in the Canterbury Region and is part of the nationwide team that designs and develops our go-to-market services.

She has more than three decades of experience in Business Analysis and has worked with global clients from a broad range of industries. Amanda’s vast Business Analysis knowledge puts her in high regard with clients and the team she leads. Her ability to add value and offer solutions makes her a highly sought-after asset for any project.

Amanda is also an accomplished trainer in Lean Business Analysis and is an IIBA Certified Business Analysis Professional.

Kay Johnson

Principal Consultant

Kay is a trusted advisor to clients, helping them define their digital transformation strategy and the cultural changes needed to achieve it.

After assessing a client’s current capabilities, Kay is well versed in create a roadmap to outline the processes, practices, tools, and education needed to enable continuous improvement.

An expert in Business Agility, Agile, Cloud Adoption and DevOps, Kay makes it easy for clients to understand how adopting these approaches can benefit their organisation.

She’s also an accomplished trainer in Facilitation, Agile Project and Delivery Management, Agile Coaching, Foundations of DevOps, and is passionate about helping students see tangible results.

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About Assurity

We believe that our clients’ future depends on better meeting their customers’ needs. At Assurity, we use our skills and extensive experience to help our clients develop their business and make their future in a fast-changing digital world.

We partner with the country’s largest organisations and government agencies, collaborating with them and guiding them on their digital transformation journeys, delivering proven capabilities to innovate, deliver complex projects with quality and speed, and improve their operations’ efficiency and effectiveness.

We take a human-centred approach to everything we do and co-design the right outcomes with our clients. We achieve this by forming unique solutions teams from our analysis, testing, DevOps, design thinking, intelligent process automation, agile, customer experience and education service lines.

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