Webinar

Join our webinar with Automation Anywhere and CCNNZ

Drive higher productivity and efficiency in your contact centre environment with Intelligent Process Automation solutions

Join our webinar with Automation Anywhere and CCNNZ

About the webinar

Assurity Consulting and Automation Anywhere, in partnership with Customer Contact Network New Zealand (CCNNZ), are pleased to invite you to join us on an exclusive webinar on Thursday 25 June 2.00-3.00pm NZST to hear how you can drive higher productivity and efficiency in your contact centre environment with Intelligent Process Automation solutions.

Julie Valencia, Chairperson of CCNNZ, will be facilitating the webinar and joined by Alex Koshy, Automation Anywhere and Gary Hewlett, Assurity Consulting.

Agenda

2.00-2.10pm Welcome and introduction of speakers

2.10-2.40pm Improve efficiency, productivity and customer experience with Intelligent Process Automation (presentation and demo)

2.40-3.00pm Q&A (panelists Julie, Alex and Gary)

This complimentary webinar will give you the opportunity to understand:

  • How Robotic Process Automation and Intelligent Automation can transform your contact centre capabilities and help streamline the increasing and unpredictable inbound communication without the need to increase headcount
  • How to boost performance cost-effectively – improving average call handle time, first call resolution and other outcomes
  • How to deliver a better experience for corporate customers, their customers and your employees – automating manual tasks to accelerate and enhance customer support
  • How to grow your business – attracting new corporate customers and retaining customers with high-quality support and expanded services
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