Bringing his talents to New Zealand, Antoine joined BNZ’s CX Design team where he led the redesign of customer journeys. Now, as part of our Christchurch team, Antoine is using his global outlook to help Kiwi organisations harness innovative technology and evolve sustainable business.
What you’ll discover…
The world has moved in a profound way and we are at an inflection point where we can either define the future or be defined by it. As we look ahead, a wealth of opportunities are emerging in front of us. Some are daunting, some are exciting, all of them are largely unexplored.
Real customer centricity has the power to fuel innovation and inspire the next generation of products, services and customer experiences. So where are we as a nation on this journey? Where have companies succeeded in delivering innovation and what lessons did they learn?
Join us for our first Auckland breakfast event of 2021, where our Design and Innovation team will share their top insights from 2020 and how you might apply human-centred design in the real world to stay ahead of the curve.
- Top insights from 2020 set to shape 2021
- Practical solutions to inject customer centricity into your company and how to avoid common pitfalls
- How to convert insights into market opportunities, at speed
12.00pm Lunch served
12.30pm Presentation of top insights by Simon Holbrook
1.30pm Event ends
Wednesday 16 June
Dux Central, Upper Dux room, 6 Poplar Street, Christchurch Central, 8011