Don’t know what matters to your customers? Solve
We work with you to do user research and validation, helping you understand real customers so you solve the problems worth solving.
Conflicting priorities across your organisation? Solve
We help you visualise and prioritise the most impactful work and align your organisation around that work so you focus on the right work at the right time.
Struggling to retain or attract great people? Solve
We help you develop a high-performing culture with a focus on autonomy, mastery and purpose to ensure your top talent stays… and more top talent wants to join you.
Worried about change? Solve
We co-create a plan with you and your people that gets you from where you are to where you want to be and work with you to get you there… step-by-step.
Silos slowing you down? Solve
We help you visualise bottlenecks in your organisation and work to resolve them. By visualising priorities organisation-wide, we help ensure everyone works towards a common goal.
Organisational culture stuck in the mud? Solve
We understand the unique nature of your organisation and work with you to update your organisational DNA to a place that works for you.
Process over people? Solve
We work with you to help you create business agility, ensuring you have enough process to get work done, without crushing the creativity and ability of your people.
Funding the wrong work? Solve
We help you move from traditional funding cycles to funding small increments of work so you learn and improve faster than ever before – and validate ideas with real customers before you bet big.
Slow to deliver? Solve
We understand the way work currently gets delivered and what’s hindering faster delivery. We then help you apply techniques from Business Agility, DevOps, Lean and Agile.
Too much governance? Solve
We understand the information you need to govern effectively and work with you to build a minimum viable system that ensures the right people have the right information at the right time.
Enabling a high-performance culture
Your future depends on better meeting your customers' needs. Enabling a high-performance culture will shift your organisation into a permanent state of adaptation and agility that allows it to respond to disruption and thrive through innovation.
Mindset. Habits. Culture
The three building blocks of organisational performance – mindset, habits, culture – determine how you think, how you behave and the collective norms that result. If they're embedded in your past, they probably won't work for your future.
We help you update this DNA to support sustainable transformation.
Customer first. Across the organisation
Successful transformations begin by understanding that the desired end state always places the customer front and centre. Right across the organisation, the culture is oriented to exceed the customer's expectations.
We help you create the right leadership and organisational conditions to enable that culture to thrive. We align everything and everyone with a compelling purpose that’s relevant to the customer and we rewire leadership, processes and operational structures to focus on value.
How we help you get there
Understand current state
Understand problems. Define goal and values. Create the story and a change roadmap.
Design the change approach
Identify a starting place and take a 'thin slice' approach through one experiment. Adapt the authorising environment and governance to support the first new way of working teams.
Prove through a thin slice
Earn confidence and trust of teams by showing leadership is prepared to learn, lead and empower. Set up initial team(s) to operate in the new state and ensure the organisation's immune system doesn't hamper them.
Strengthen before spreading
Embed the new ways as the new normal. Ensure teams are on paths to natural, continuous improvement and that leadership is confidently being brave and backing the new normal everyday.
Sustain as change scales
Reset governance and assurance based on the experiment. Create a centre of excellence and vibrant communities of practice. Scale outwards across the organisation once the outcome is clear.
Contemporary practices and essential education
Education for your teams
As you implement new ways of working, you’ll need appropriate education for your teams. We have a range of ICAgile and Scrum.org-certified courses, as well as courses developed specially by Assurity. All our courses are taught by our practitioners – people who work at the delivery coalface every day. What’s learnt in the classroom can be applied in reality.
Your bespoke education programme
We build private education programmes for clients around their transformation roadmap. For precise details on each course, take a look at our public Education site.
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