Date: 24 September 2018
Assurity Consulting Ltd., a leading digital transformation consultancy in New Zealand, has joined the PagerDuty Partner Program as a reseller and professional services partner.
PagerDuty improves the operational excellence of organisations by helping teams make sense of their monitoring alerts, enabling them to respond faster with greater accuracy. PagerDuty’s robust platform provides a variety of features that are attractive to New Zealand companies looking to reduce IT risk by building out event tracking and incident response practices.
“We’re thrilled to partner with Assurity in the New Zealand market given their strong focus on delivering digitally transformative solutions to area enterprise customers,” said Kris Fagan, Director of Channels and Alliances – APJ at PagerDuty. “Enabling the region’s digital workforce with PagerDuty’s real-time platform for action ensures critical incidents and opportunities are addressed when it matters most to those responsible for its operational success.”
PagerDuty helps customers reduce their mean-time-to-acknowledge (MTTA) and mean-time-to-resolve (MTTR) alerts and incidents. With comprehensive on-call schedules and escalation policies, PagerDuty ensures that the right team members are notified of an alert. PagerDuty can use a variety of communication channels, ranging from emails to automated telephone call notifications, ensuring that team members are notified on all channels necessary to acknowledge and triage an alert.
“We’re excited to bring PagerDuty’s market-leading Incident Management platform to the NZ market”, said Darren McTigue, Chief Commercial Officer at Assurity. “Reducing the mean time to recovery for incidents will improve the performance and bottom line of our customers.”
PagerDuty’s Event Intelligence product reduces alert fatigue by using advanced machine learning to intelligently group and predict events so that organisations can proactively respond to issues before they become incidents. PagerDuty’s Operations Command Console is a customisable framework that provides complete operational awareness of the critical elements of your IT infrastructure, allowing you to gain enhanced insights that accelerate incident response.
Assurity helps large New Zealand organisations solve the three main challenges posed by exponential technological change. Innovating the products that customers will love. Modernising technology to enable delivery of those digital products at pace. And developing the high-performance culture that fosters agility and allows business to respond and adapt.
Independently owned with more than 260 passionate and skilled staff across New Zealand, our teams work to deliver sustainable, strategic change that transforms the ability of organisations to compete in these exciting and challenging times.
Assurity maintains expert service lines in several areas including DevOps, Agile delivery, software testing, User Research, Design Thinking and Crowd Sourcing. Assurity is also a leading provider of professional Education courses, including a variety of ICAgile accredited courses in the Agile and DevOps space.
For more information, contact the team at Assurity.
PagerDuty is the leading digital operations management platform for organisations. Over 10,000 enterprises and small to mid-size organisations globally trust PagerDuty to improve digital operations, drive revenue, mitigate threats, protect assets and delight customers. To learn more and try PagerDuty for free, visit www.pagerduty.com. Follow their blog and connect with them on Twitter, LinkedIn, YouTube and Facebook.