• Public Sector


  • Lean Business Analysis

Business Analysis
Change Leadership
Implementation of Asset Management Framework


With billions of dollars of assets under management, Christchurch City Council sought an improved approach to maximising the return on time and effort invested in surveying and reporting on the condition of buildings and their subsystems. An engagement with Assurity Consulting resulted in the development of an evaluation framework built on recognised best practices, bringing consistency to evaluations of asset state. At the same time, Assurity’s work helped focus attention on those assets or components where active management delivers a positive return on investment. The work delivered has set the scene for a broader rollout of the framework to the many other asset classes managed by the Council, including roading, parks, water infrastructure, and more.

“They did an excellent job of looking at the asset structure in SAP, diagramming it and assessing what the framework will and won’t apply to....The workshops (led by Assurity) were particularly good. In fact, these were the best workshops I’ve participated in."

Eric Fletcher

Project Manager

Christchurch City Council


 Development of an evaluation framework built on recognised best practices, bringing consistency to evaluations of asset state.

Featured Image

With its focus on human-centred design, Dale Burton, Principal Consultant from the Assurity’s Business Optimisation team immediately engaged the people who perform the assessments, those working at the coal face who would use the resulting framework. At the same time, Dale clearly defined and agreed with CCC on the assets to be covered, with an appreciation that excessive detail (by going into asset subclasses, such as the components of an electrical subsystem) would hamper meaningful reporting.

Rather than ‘reinvent the wheel’, Assurity drew on practices and procedures from the International Infrastructure Management Manual and aligned CCC’s assessment framework with the ISO55000 standard for best practice in Asset Management. An initial template was drawn up with the Parks department, reviewed, and then modified to make it applicable to buildings in other Council units.

A collaborative approach directly involved the business units in the process, with regular reviews of issues and lessons learned shaping the developing assessment framework. In due course, the work resulted in the documentation and socialisation of the tool across the business units, with the establishment of an implementation plan to expand its use to cover all Council buildings.


The emergent framework now enables reliable, the consistent data capture of the condition of structural, electrical, and mechanical systems. The data, in turn, facilitates better decision-making and planning across the short, medium, and long term, optimising the use of maintenance funds and other resources.

Featured Image
Featured Image

Want to know more?

Want to be inspired?

Want to learn?

Want to get in touch?

Share on Facebook
Share on LinkedIn
Share on Instagram
Follow on YouTube