As a strategic thinker and established senior leader, I bring a sense of purpose and infectious energy, rallying all parts of the organisation around designing and delivering value and exceptional customer experiences.
With over twenty years of experience in design, innovation & digital delivery, I deeply understand human-centred design and agile methodologies and how to scale and embed them within an organisation. In addition, I have a demonstrated history of developing and implementing business growth strategies, including product offering development, go-to-market strategy, solutioning expertise, and leading the internal capability building of practices.
As an experienced management consultant, I work with C-Suite and senior stakeholders in complex environments to create value for both customers and the organisation. In addition, I have expertise in stakeholder engagement, and as a qualified facilitator, coach and change management practitioner, I can draw the best out of people and teams.
Specialist industry experience in consultancy, CX, innovation, transport, technology, ways of working, education, finance, product design, retail & wholesale.