Nikki Forsyth is a Service Delivery Manager at Assurity Consulting, supporting clients to deliver reliable technology services and strong operational outcomes.
With a background in service delivery, IT operations, and project support, Nikki works closely with delivery teams and stakeholders to ensure services run smoothly and client expectations are consistently met. She has experience across incident, problem, and change management, as well as service improvement initiatives within Agile and ITIL-based environments.
Nikki’s career has progressed through roles in service desk operations, project support, and service delivery leadership, giving her a well-rounded understanding of how teams, processes, and technology come together to support effective service outcomes.
Known for her organised, collaborative approach, Nikki focuses on building strong relationships, maintaining clear communication, and helping teams deliver dependable, high-quality services.
