What you'll discover...

The world has moved in a profound way and we are at an inflection point where we can either define the future or be defined by it. As we look ahead, a wealth of opportunities are emerging in front of us. Some are daunting, some are exciting, all of them are largely unexplored.

Real customer centricity has the power to fuel innovation and inspire the next generation of products, services and customer experiences. So where are we as a nation on this journey? Where have companies succeeded in delivering innovation and what lessons did they learn?

Join us at this exclusive lunch event where our Design and Innovation team will share their top insights from 2020 and how you might apply human-centred design in the real world to stay ahead of the curve. 

Key takeaways

  • Top insights from 2020 set to shape 2021
  • Practical solutions to inject customer centricity into your company and how to avoid common pitfalls
  • How to convert insights into market opportunities, at speed

Agenda

11.30am Registration

12.00pm Lunch served

12.30pm Presentation of top insights by Simon Holbrook

12.50pm Sharing of local success case studies by Antoine Denis and Courtney van Beek

1.10pm Q&A

1.30pm Event ends

When?

Wednesday 16 June

Venue

Dux Central, Upper Dux room, 6 Poplar Street, Christchurch Central, 8011

Speaker

Simon Holbrook, Head of Design and Innovation, Assurity

Simon is a futurist, strategist and innovation leader sought out for his creativity and vision. His expertise is the application of human-centred design and design-thinking processes to deliver commercial results. Simon's passion is unlocking innovation through the exploration of user experience and early-stage prototype development.

Simon has years of experience putting design-led thinking to use in a diverse range of industries and possesses detailed, real knowledge in how to apply design-led innovation to businesses, start-ups and organisations. His unique approach to innovation, adapted design-led thinking methodologies and coaching skills dedicated to disruptive product and service innovation. Simon is curious about big data, life-logging and thinking machines, with an interest as to how these might combine to create a new era of artificially intelligent services.

Simon's extensive commercial and academic background spans both the public and private sectors. He is a highly-skilled facilitator and has coached executive education for Stanford University's school.

Speaker

Courtney van Beek, Principal Design and Innovation Consultant, Assurity

With a combined 14 years’ creative and brand strategy experience, Courtney is uniquely positioned to accelerate projects that will stretch in new directions and also tie back to your organisational goals. 

As the first joiner of the Christchurch branch in 2018, Courtney has led and co-led successful engagements with LPC, AgResearch and Carrfields. Prior to this, he was positioned in Kuala Lumpur as the design lead of a service provider platform that scaled across Malaysia, Singapore and Thailand. He then went on to recreate and execute the brand strategy of one of the Philippines’ largest banks – gaining South East Asia banking customer experience awards. 

 

Speaker

Antoine Denis, Principal Design and Innovation Consultant, Assurity

Antoine’s expertise lies at the intersection of business, technology and design. Drawing on a decade of international experience, he thrives when helping business leaders craft strategies to redefine ecosystems and integrate new digital businesses. Prior to Assurity, Antoine worked for Accenture (and its subsidiaries), leading service design and digital strategy teams across Europe.

Bringing his talents to New Zealand, Antoine joined BNZ’s CX Design team where he led the redesign of customer journeys. Now, as part of our Christchurch team, Antoine is using his global outlook to help Kiwi organisations harness innovative technology and evolve sustainable business. 

Who should attend?

An exclusive lunch event for leaders driving innovation and leading customer-centric change inside organisations.

Related resources

AgResearch – 'Building on human-centred design principles'

Carrfields – 'Bringing clarity to business strategy'

Les Mills – 'Designing an on-demand fitness experience'

ANZ – 'Harnessing a human-centred approach on first-home ownership'

Sky TV – 'Reimagining the design of its online experience'

Register for this free event

About Assurity

We believe that our clients’ future depends on better meeting their customers’ needs. At Assurity, we use our skills and extensive experience to help our clients develop their business and make their future in a fast-changing digital world. We partner with the country’s largest organisations and government agencies collaborating with them and guiding them on their digital transformation journeys, delivering proven capabilities to enable them to innovate, delivering complex projects with quality and speed and improving the efficiency and effectiveness of their operations.

We take a human-centred approach to everything we do and co-design the right outcomes with our clients. We achieve this through the formation of unique solutions teams from our analysis, testing, DevOps, design thinking, intelligent process automation, agile, customer experience and education service lines. Visit us at assurity.nz