Industries

  • Public Sector

Solutions

  • Digital Delivery - Assurity Cloud

As it undertakes the largest business transformation journey in New Zealand, the Inland Revenue department has engaged Assurity Consulting to provide an innovative approach to systems integrity which enables self-service testing by the multiple partners playing a role in the execution of its mandate. The result is Digital Partner Services (DPS), a cloud-based automated solution which equips partners with the tools they need to test, validate, and confirm the quality of systems integrations on the fly. The solution plays a role in accelerating the introduction of Inland Revenue services by automatically identifying errors, reducing, or eliminating manual interventions, and allowing partners to work at their own pace.

“The initial and obvious benefit was acceleration. We are able to onboard new parties rapidly by enabling them to self-service with teing, reducing their need for physical engagement with IR. Provided with the right information, it makes testing easier for them and for us, so both parties win."

Chris Hourigan

Business Transformation Testing Lead

Inland Revenue

Solution

Digital Partner Services (DPS), a cloud-based automated self-service solution which equips IR’s partners with the tools they need to test, validate, and confirm the quality of systems integrations on the fly. DPS met IR’s high standards for security and was successfully approved to meet government standards for security.

Services provided

  • Created cloud-hosted, reusable test assets accessible by partners which would allow them to emulate live interactions using transactional data and evaluate the results
  • Extended self-service automated testing for partners, equipping them to understand, code and test their integrations against IR APIs, independent of and decoupled from IR infrastructure
  • Provided DPS as a pay-as-you-go service and made available to IR partners
  • Adopted DevOps ethos to employ DPS test to validate the production implementation, allowing IR for the first time to introduce new services against IR endpoints, without depending on an external party
  • Employed service journey tests as an enduring Customer Experience Monitor (CEM) service in the production environment, providing real-time feedback on service performance
  • Deployed test automation for continuous testing across all services

Outcomes delivered

  • Transformed testing approach – Multiple parallel parties’ systems tested vs previous ‘one on one’ approach
  • Sped up third party integrations by 4 times
  • Reduced time taken for integration testing from weeks to days
  • Reduced time required for firewall changes from days to minutes to enable customers to engage in testing

Sped up third party integrations by 4 times

Reduced time taken for integration testing from weeks to days

Reduced time required for firewall changes from days to minutes to enable customers to engage in testing