Co-developed with Inland Revenue (IR) to introduce Customer Interaction Testing (CIT) to increase the voice of its customers (tax agents, individuals, businesses, third party software providers and more) in the design process of IR’s system to provide world-class taxation services.
Director of Digital Change
A radical and eminently sensible approach to allow real customers to get access to newly developed functions as they become available from development. Asking the customers to perform critical tasks with their own data placed the voice of the customer at the heart of delivery.
Services provided and outcomes delivered